| Q: |
I
have never had a website before,
how do I get started? |
| |
| A: |
- Register
your domain name.
- Sign
up for a hosting account.
- Build
your website with the HTML
editor of your choice.
- Upload
your website into your hosting
account using the login
information provided to you at
the time of your sign-up.
|
| |
| Q: |
I
already have a website and a
domain name. How do I transfer my
site to you? |
| |
| A: |
There
is no charge to transfer or setup
your website with us. You would
just follow the steps below:
- Sign
up for a hosting account.
- Go
to the website of your domain
registry and provide them with
our DNS settings.
- Set
up your mailboxes as directed
in the login information your
receive from us.
- When
you see a "Coming
Soon" message with our
logo, you are ready to upload
your website.
|
| |
| Q: |
Can
I keep my existing domain name if
I decide to host with you? |
| |
| A: |
Yes.
You would just have to go to your
domain registry's website to
request a DNS change. There is no
charge for transferring domain
names by either domain registries
or us. |
| |
| Q: |
I
would like to transfer my website
from my current host to you. Can I
do this without having any
downtime? |
| |
| A: |
Yes.
To avoid downtime, you can use FTP
to upload your website immediately
without waiting for your domain
name to be pointed to our servers.
You can also view your website
using our alternative URL system
prior to your domain name transfer
in order to make sure it is set up
properly. FTP host and alternative
URL info is e-mailed at the time
each account is activated. |
| |
| Q: |
Do
you register domain names? |
| |
| A: |
Yes.
We register .com, .net, .org,
.biz, .info, .us domain names. Click
here for our real time domain
search and registration form. |
| |
| Q: |
Do
I have to register my domain name
with you in order to host it with
you? |
| |
| A: |
No.
You can register your domain with
any registrar you wish, and still
host with us. |
| |
| Q: |
Do
I have to host my website with you
if I registered my domain through
your website? |
| |
| A: |
No.
You can host your website
elsewhere, and still keep your
domain registration with us. |
| |
| Q: |
Do
you have to design my site in
order to host it? |
| |
| A: |
No.
You can design it yourself or use
anyone you choose. |
| |
| Q: |
How
long have you been in business? |
| |
| A: |
We
have been in business since 1996. |
| |
| Q: |
Why
does your service cost less than
others? What is the catch? |
| |
| A: |
There
are no long term contracts, hidden
setup, transfer or renewal
charges, and we do not place any
forced links or banners on your
website. Most of our prices are
openly disclosed on our website,
as we charge the same whether you
are a Fortune 500 company or a
local gift shop. |
| |
| Q: |
What
operating system do you run for
your shared hosting accounts? |
| |
| A: |
We
run primarily Windows 2000®
and Linux Red Hat®
server platforms. |
| |
| Q: |
What
SQL platform do you use for your
shared hosting accounts? |
| |
| A: |
We
use Microsoft SQL Server 2000 for
our Windows shared hosting
accounts. |
| |
| Q: |
Who
owns the content of my website? |
| |
| A: |
You
do. We do not claim any copyright
or ownership of your website. |
| |
| Q: |
What
type of software can I use to
upload my site to your servers? |
| |
| A: |
You
can use any FTP program, any
version of Microsoft FrontPage,
DreamWeaver, NetObjects Fusion,
Adobe GoLive, and many others. |
| |
| Q: |
Do
you support Microsoft Access
databases? |
| |
| A: |
Yes,
just request that your account is
placed on a Windows 2000 server. |
| |
| Q: |
Do
I have to use your shopping cart
or merchant account to host with
you? |
| |
| A: |
No.
You can use any vendor you choose. |
| |
| Q: |
If
I use your free shopping cart, do
I have to also use your merchant
account? |
| |
| A: |
No.
You can use any merchant account
you choose, or not have one at
all. |
| |
| Q: |
Can
I point multiple domains to my
home page within my website? |
| |
| A: |
Yes.
This is done by parking these
multiple domains onto your hosting
account . You can review the
number of parked domains allowed
for your account by looking at
"Domain Parking" within
the Shared
Hosting Comparison Chart,
under "Advanced
Features". |
| |
| Q: |
I
have a .co.uk domain. Does it cost
more to host than .com? |
| |
| A: |
No.
We host most generic and country
code domains at the same rates. |
| |
| |
| Q: |
How
do you handle renewals? Is my
credit card charged automatically? |
| |
| A: |
We
normally automatically renew
hosting account when they expire,
unless specified by the customer
to receive authorization prior to
charging a credit card to renew a
hosting account. |
| |
| Q: |
Can
I add and delete options from my
hosting account at any time? Is
there a setup fee involved? |
| |
| A: |
You
can add options at any time with
no additional fees other than the
cost of the option. If you delete
an option, you will receive a
refund for the remaining time
through your renewal date. |
| |
| |
| Q: |
I
live outside the United States. Do
you bill in U.S. Dollars? |
| |
| A: |
Your
bank will automatically convert
U.S. Dollars to your home currency
at the time you receive your
credit card bill. |
| |
| Q: |
I
do not have a credit card. Do you
accept checks for payment? |
| |
| A: |
Yes. |
| |
| Q: |
Will
you still be here a year from now? |
| |
| A: |
Unlike
most of the high flying Internet
companies of the 90's, our primary
focus has been on service and
customer retention, not traffic,
ad revenue, taking our company
public or selling out to the
highest bidder. We have been
profitable since the first month
we started, with our only debts
being salaries, data center
leases, and bandwidth usage. We do
not borrow money for equipment
purchases, ad campaigns, executive
salaries, or director perks. Our
lean operations have helped us
maintain profitability while
offering the highest quality
service at the lowest possible
price. |
| |
Existing
Customers
|
| Q: |
When
users enter my domain name into a
web browser, they get a "The
page cannot be displayed"
message. |
| |
| A: |
Your
domain name is not pointed at our
servers. Check with your registry
to see if this was done correctly. |
| |
| Q: |
I
have uploaded my entire site, but
when I access my domain, I still
see your "You are not
authorized to view this page"
message. |
| |
| A: |
Your
default page is not called "default.htm,
default.html, index.htm,
index.html, or default.asp".
Please make sure your default page
is named properly. |
| |
| Q: |
I
cannot send e-mail to any e-mail
addresses outside of my domain
name. |
| |
| A: |
- You
did not list your ISP's
default mail server for
outgoing mail in your e-mail
client. Our servers are not
allowed to relay e-mail
messages to outside domains
for security reasons unless
you check the "My server
requires authentication"
box in your e-mail client.
- Your
ISP's mail servers may be down
or temporarily unavailable.
|
| |
| Q: |
I
cannot receive e-mail at some or
any of my e-mail addresses. |
| |
| A: |
- If
you cannot access your domain
name either, your domain name
is not pointed to our servers.
- You
have not set up your e-mail
reception accounts properly.
|
| |
| Q: |
I
cannot log on to my site via FTP
or FrontPage. |
| |
| A: |
- Your
FTP client or FrontPage
program is not configured or
is not working properly.
Please make sure when you
specify the web address to
upload to, you only specify
your domain name without any
prefixes such as ftp, http or
www.
- If
you cannot access your domain
name either, your domain name
is not pointed to our servers.
|
| |
| Q: |
I
have uploaded my entire site, but
some images and files are not
displaying. |
| |
| A: |
- Your
files or folders are not
referred to properly in your
program code. Some web servers
are case sensitive, so do not
refer to your
"images" folder as
"Images", and so on.
- The
image, file or folder your are
attempting to access does not
exist. Make sure that the path
is correct in all references
and upload the file or folder
again.
|
| |
| Q: |
My
site takes too long to load. |
| |
| A: |
- You
may have missing or very large
image files. Try to avoid
using images that are more
than 15 KB in size, as they
will impact the loading speed
of your site significantly.
- There
may be something wrong with
your ISP or modem. Try to
access other sites to make
sure this is not the case
prior to contacting us for
support.
|
| |
| Q: |
When
I upload forms I created with
FrontPage, validation and submit
functions do not work at all. |
| |
| A: |
You
may have used FTP to upload those
pages. If you want all FrontPage
functions to work properly, you must
use FrontPage to upload all your
web pages. |
| |
| Q: |
I
cannot access my website with a
browser, FTP or FrontPage, nor
receive e-mail for my domain. |
| |
| A: |
This
is probably caused by a network
outage somewhere between your ISP
and our servers. You should check
to see if you can access other
websites prior to contacting us
for support. |
| |
| Q: |
When
I try to send e-mail, I get a
"No Socket Error". |
| |
| A: |
This
error means that use of our mail
server is being blocked by your
ISP. Unfortunately, some ISP's
block their clients from using any
outgoing SMTP mail server other
than their own. If your ISP
does this, you will not be able to
use our or any other mail servers
except those provided by your ISP.
If you do not want to switch
ISP's, your only solution is to
use your ISP's outgoing mail
server to send your e-mail (please
contact them for complete details
and instructions). |
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